You will receive your order in the time allotted depending on your shipping choice, or sooner. Please note, the shipping time does not include processing time, which may take up to 5 - 7 business days.
After your payment is authorized and verified, it can still take up to 5 business days to process your order through our warehouses.
Business days do not include weekends or Holidays. Orders placed on Friday's after 12:00PM SAST will begin processing the following Monday.
Shipping is calculated in the shopping cart and we can ship national for most items. National shipping may be limited on large products, so please check in with our support team prior to ordering. Sometimes, our system cannot provide a shipping price. Please request an invoice from our admin team or email sales@klutchkulture.co.za to purchase your items.
We reserve the right to ship with a different method than selected if it gets the item to you faster or the shipping service is unavailable for your item. If you selected ground service, regardless of the carrier, we may use a different carrier than what you selected. Your tracking number will reflect the service we have shipped with.
Faster than standard shipping may not be available for your item. In these cases, a refund for the difference in standard and accelerated shipping will be issued back to your payment method and you will be notified.
Shipping time is calculated in the shopping cart. Remember, this does not include processing time and may not be available for your item. If you have firm deadlines and require items urgently, please contact our support team or email admin@klutchkulture.co.za.
We use local Carriers, including The Courier Guy and Pudo.
Address Changes are only allowed on a case by case basis and within 14 days of the original order placement. Please reach out to our support team to see if your order is eligible for address change.
All Branded Merchandise such as apparel and accessories ship via Pudo for domestic orders.
